HAVN operates the website havnestate.com and is committed to protecting your privacy in accordance with the Privacy Act 2020. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your rights in relation to your personal data. This policy replaces any previous or default website text and reflects HAVN’s actual data practices.

When you use HAVN, we collect personal information necessary to provide our services. This includes your name, email address, phone number, account login details, and user type (homeowner or real estate agent). For agents, we may collect professional information such as licence details and business information. For homeowners, we collect property-related data, including listing details, descriptions, images, and any information you provide about your property. We also collect usage data such as pages visited, interactions on the platform, and technical information, including IP address, browser type, and device information.

We collect this information to operate and improve the HAVN platform, connect homeowners with real estate agents, enable property listings and communication, and provide analytics and performance insights. We also use your information to process payments, manage subscriptions, provide customer support, send important updates, and ensure platform security and fraud prevention.

Payments on HAVN are securely processed through Stripe. HAVN does not store your full payment details, as these are handled directly by Stripe in accordance with their security standards. We may also use third-party service providers for hosting, email communications, analytics, and account management systems (including tools such as Ultimate Member or similar platforms). These providers only access information necessary to perform their services and are required to protect your data.

We may share your information with trusted third parties where necessary to operate the platform, including payment processors (Stripe), website hosting providers, and email or communication services. We may also share relevant information between homeowners and agents to facilitate property transactions. We will only disclose personal information to legal authorities if required by law.

HAVN uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us recognise you, keep you logged in, remember your preferences, and analyse how the platform is used. We may use essential cookies for functionality, performance cookies to understand user behaviour, and limited tracking technologies for analytics. You can control or disable cookies through your browser settings, although this may affect how certain features of the platform function.

We retain your personal information only for as long as necessary to provide our services, meet legal obligations, and resolve disputes. The length of time we keep data depends on the type of information and the purpose for which it was collected.

Under the Privacy Act 2020, you have the right to request access to your personal information, request correction of inaccurate information, and request deletion of your data where applicable. To make a privacy request or raise any concerns, you can contact us at info@havnestate.com. We will respond to all requests within a reasonable timeframe in accordance with New Zealand law.

We take reasonable steps to protect your information using secure systems, restricted access, and standard industry practices. However, no online platform can guarantee complete security, and you use HAVN at your own risk.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@havnestate.com