For Homeowners
What is HAVN?
HAVN is an online platform that connects homeowners with real estate agents. Instead of choosing just one agent upfront, you can list your property and allow multiple agents to compete to sell it.
How does listing my property work?
You create a listing by uploading your property details, photos, and description. Once live, agents on the platform can view your listing and choose to pursue it.
Do I have to pay to list my property?
No, listing your property on HAVN is free for homeowners.
Do I sign an agreement with HAVN?
No, HAVN is not a real estate agency and does not require an agency agreement. Any formal agreement will be made directly between you and your chosen real estate agent.
Am I tied exclusively to HAVN?
No, you are not exclusive to HAVN. You are free to use other agents or platforms at any time.
How do I choose an agent?
You can review agents who show interest in your property and decide who you would like to work with. You remain in control of who represents your sale.
How do I communicate with agents?
Communication happens through the platform or directly once you decide to engage with an agent.
Is my information secure?
Yes, HAVN takes reasonable steps to protect your personal and property information. Please refer to our Privacy Policy for more details.
For Real Estate Agents
What is HAVN for agents?
HAVN is a platform where agents can access homeowner-listed properties and choose which listings they want to pursue, rather than chasing leads.
How is HAVN different from other platforms?
Instead of providing shared or low-quality leads, HAVN gives you access to homeowners who have already listed their property, allowing you to focus on real opportunities.
Do I need a licence to use HAVN?
Yes, you must hold a valid real estate licence and comply with all relevant laws and regulations.
Do I sign agency agreements through HAVN?
No, all agency agreements are handled directly between you and the homeowner outside of the platform.
How do I get paid?
You earn commission in the usual way through your agency when you successfully sell a property. HAVN does not handle or take part in commission payments.
How does the subscription work?
Agents pay a monthly subscription to access listings, visibility, and platform features. Different tiers offer different levels of access and benefits.
Can I cancel my subscription?
Yes, you can cancel at any time. Your subscription will remain active until the end of the current billing period.
Are there refunds?
Subscription fees are generally non-refundable unless required by law.
How do I choose which listings to pursue?
You can browse available properties and select listings that suit your expertise, location, or strategy.
Does HAVN guarantee leads or sales?
No, HAVN provides access to opportunities but does not guarantee results or income.
What happens if there is a dispute?
Disputes should be resolved directly between the agent and homeowner. HAVN is not a party to any transaction but may provide support where appropriate.
General Questions
Is HAVN a real estate agency?
No, HAVN is a platform that connects homeowners and agents. It does not act as an agent or broker.
How do I contact HAVN?
You can contact us at info@havnestate.com for general enquiries or support.
Still have a question?
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